FAQ's

Our address is 7, 4th Street, Linden, Johannesburg. We are centrally located so you don’t have to travel far with your cats in the car and in their carriers.

Please check your cat’s vaccination certificate. All cats must have up-to-date vaccinations before being admitted to the Cat Hotel and a copy of the vaccination certificate will be required before a booking is confirmed. Please take a photo of the vaccinations page and What’s App this through to us or send an e-mail to admin@thecathotel.co.za.

The vaccines that we require are the following:

Rabies: This is required by law in South Africa. It protects against the deadly rabies virus, which can be transmitted through the bite of an infected animal.

F3 Vaccine: This vaccination includes protection against feline parvovirus, calicivirus, and herpesvirus.
We require these vaccinations to be current within the last 12 months to ensure maximum protection.

Our facility is owner managed and the owner lives on site with her family. Our cleaning staff also live on site. We also have several students that work part-time in our facility, mainly to spend time interacting with the cats, dishing out cuddles and assisting with customer updates.

Making a cat comfortable with a carrier involves gradual acclimation and positive reinforcement. Here are some steps you can follow:

Familiarize Your Cat with the Carrier: Place the carrier in your cat’s favorite room and leave the door open so they can explore it at their own pace. You can also put familiar bedding or toys inside to make it more inviting. Cats rely heavily on their sense of smell.

Create Positive Associations: Encourage your cat to go near the carrier by placing treats or toys near it. Over time, move the treats inside the carrier.

Practice Closing the Carrier Door: Once your cat is comfortable being inside the carrier, practice closing the door for short periods of time. Always ensure that your cat feels safe and not trapped.

Take Short Trips: Start with short trips around the house or the block to get your cat used to being in the carrier while it’s moving.

Stay Calm and Confident: Cats can pick up on our emotions. If you’re calm and confident, your cat is more likely to feel secure.

Remember, patience is key. It might take time for your cat to feel comfortable with the carrier, but with consistent positive reinforcement, they can learn to see it as a safe space

Whilst a visit to a cat hotel is generally sold as a holiday for your feline family, if your cat has never been away from you, this may initially be stressful. Once your cat realises that our villas are a safe and comfortable space, usually within a day or two, they settle and relax into their new routine. That’s when the holiday can start.

Our business hours for check-ins, check-outs, visits and viewings are as follows:
Weekdays – 9am to 11am, 4pm to 5pm
Saturday – 9am to 11am
Sunday – 4pm to 5pm

These hours allow us to maximize the time with our guests. Please let us know if you need to drop-off or collect outside these hours, and we are generally quite flexible within reason.