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Contact us: moira@thecathotel.co.za, 071 7628289

"Really appreciate all that you did. Katara looked well looked after, and we would not hesitate to send her to your place again, or recommend you to someone else." Farheen Dawood

"Thank you so very much for taking care of Catty this past week. It was peace of mind to know that he was safe the whole time while we were enjoying our holiday. We will definitely see you again soon." Renske Jacobs

Terms & Conditions

The Cat Hotel and Cattery (hereafter referred to as the Cat Hotel) contracts with the client on the following terms and conditions:

1.  Bookings and Payments

1.1

All bookings MUST be made via our online booking platform on our website at www.thecathotel.co.za and must be a minimum period of 3 nights. Please be aware that the system will not allow bookings for less than 3 nights. The client in this agreement is as stated on the booking platform.

1.2

The client acknowledges that a booking via our online booking system is only a request for accommodation and acceptance by the Cat Hotel will be advised by e-mail as soon as possible after receiving the request. Acceptance is not guaranteed and is at the discretion of the Cat Hotel. The successful booking will however only be made and confirmed after receipt of a deposit of 50% (fifty percent) of the full amount payable.

1.3

Should no deposit be received within 48 hours of accepting the booking request by the Cat Hotel, then the booking may be cancelled and removed from the online platform without further notice to the client. No bookings will be maintained or are valid without the payment of a deposit.

1.4

The remaining booking fee must be paid on or before check-in. The Cat Hotel reserves the right to refuse check-in should the booking fee not be paid in full.

1.5

In December/January, a minimum booking of 10 days is required between 10 December and 10 January. The system will not allow a booking for less than 10 days where the check-in is during this period. The deposits for this period are non-refundable.

1.6

Payments can be made by cash, credit card or by electronic transfer. Our bank details will be e-mailed once the booking is confirmed. Cheques are not acceptable as legal tender for payment to the Cat Hotel.

2.  Cancellations and Early Collection

2.1

Booking cancellations must be notified to the Cat Hotel in writing and must be received at least 30 days prior to check-in for the possibility of a refund. Irrespective, deposits are refundable at the discretion of the Cat Hotel only. Deposits for peak periods, including December/January and March/April of each year, are not refundable.

2.2

Clients acknowledge that, should they collect their cat earlier than the dates originally booked, then no refunds will be given for the period of early collection.

3.  Extension of Stay

3.1

Should the client wish to extend the time period for which the cat will stay at the Cat Hotel, prior and reasonable written notice must be e-mailed by the client to the Cat Hotel. Such notice must be sent by email to moira@thecathotel.co.za. The Cat Hotel does, however, reserve the right to refuse to extend the period of stay for any cat.

3.2

Should the Cat Hotel accept such extension, then the client agrees to pay for all the additional days that the cat continues to stay at the Cat Hotel at the time of this request.

3.3

Should the Cat Hotel not agree to an extension of stay, or should the cat be left at the Cat Hotel after the cat should have been booked out and a period of 8 days has lapsed, the client gives permission and authority to the Cat Hotel to re-home the cat or to hand the cat over to the SPCA as the Cat Hotel in its sole discretion can decide.

3.4

The client further agrees and acknowledges that, until the cat is re-homed and/or handed over to the SPCA, that they will be fully liable to pay the daily rate and for all other costs as specified in this agreement.

4.  Indemnity

4.1

The client acknowledges and understands that although every reasonable effort will be taken to prevent accidents, neither the Cat Hotel, the facilitators, all employees, any agents, guests nor other persons associated with the Cat Hotel will be held responsible for any claims arising from an accident which may occur whilst the clients, family members, their friends or employees are on the premises of the Cat Hotel. This indemnity shall in addition be deemed operative as against any third person suffering from consequent upon such injury, damage or death. The client herewith indemnifies the Cat Hotel, the facilitators, all employees, any agents, guests and other persons associated with the Cat Hotel from any claim that might arise in connection with such death, illness and/or injury.

4.2

The client further acknowledges and understands that although every reasonable effort will be made to look after their cat, that should their cat die, become ill, sustain an injury, or escape whilst at the Cat Hotel, that the client will have no claim against the Cat Hotel, the facilitators, all employees, any agents, guests nor other persons associated with the Cat Hotel. The client herewith further indemnifies the Cat Hotel, the facilitators, all employees, any agents, guests or other persons associated with the Cat Hotel from any claim that might arise in connection with such death, illness, injury or escape. To avoid any incidents, the client undertakes to deliver the cat to the Cat Hotel in a cat box.

4.3

Should the client require that their cat has special and/or additional items during the cat’s stay, the client will retain sole risk for such items dropped off at the Cat Hotel, and the Cat Hotel shall in no way be held liable to compensate the client if such items are lost and/or broken and/or are not returned in the condition that they were left at the Cat Hotel.

5.  Information

5.1

The client wishes to record that they have made a full and honest disclosure of any illnesses and/or injuries that the cat may be suffering from, or has suffered from, and/or any medication that the cat is taking. The Cat Hotel reserves the right to refuse check-in for a cat on medication or that has an illness of any kind.

5.2

The client further agrees to notify the Cat Hotel if their cat has been ill or has been attended to by the vet in the 14 days prior to check in. The client further wishes to record that the details of the veterinarian of the cat have been provided.

5.3

The Cat Hotel reserves the right to refuse check-in or cancel a booking where the client has failed to disclose information that the Cat Hotel deems relevant to the booking. The client agrees to collect or arrange to have their cat collected immediately on notification by the Cat Hotel that their booking has been cancelled.

5.4

The client acknowledges and understands that a disclosure or non-disclosure of the aforesaid information will have a material impact on the Cat Hotel’s ability to look after their cat.

6.  Veterinarian

6.1

The client consents that, should the Cat Hotel deem it so necessary, that they have the client’s permission to take the cat to the Veterinarian specified by the client or to a Veterinarian of the Cat Hotel's choice.

6.2

The client agrees that they will be fully liable for any and all accounts from their Veterinarian or other Veterinarian as the case may be, which treats their cat and will pay such upon request by either the Cat Hotel or Veterinarian concerned.

6.3

The client further indemnifies the Cat Hotel from any action that is instituted against the Cat Hotel as a result of the client’s failure to pay such account(s).

7.  Domicilium and Notices

7.1

The client chooses their domicilium citandi et executandi for all purposes at the address as entered on the Cat Hotel’s booking system or as provided when booking.

7.2

The client shall be entitled by written notice to the Cat Hotel to change their domicilium address to any other address in the Republic of South Africa, which is not a post office or poste restante address by providing 30 (thirty) days written notice to the Cat Hotel of such change.

7.3

The notices given by the Cat Hotel to the client which:

7.3.1

are delivered by hand at the client’s domicilium for the time being shall be deemed to have been received by the client at the time of delivery; or

7.3.2

Transmitted by means of e-mail to the email address as entered on the Cat Hotel’s booking system or as provided when booking, shall be deemed to have been received by the client at the time of delivery; or

7.3.3

are posted by prepaid registered post to the client at their domicilium for the time being shall be deemed to have been received by them on the 5th date after the date of posting.

8.  Veterinarian


The client shall pay all costs on attorney and own client scale as incurred by the Cat Hotel in the recovery of any amounts or the enforcement of any of its rights, including collection fees and regardless of whether such costs were incurred prior to or during the institution of legal proceedings or if judgement has been granted, in connection with the satisfaction or enforcement of such judgement.

9.  Jurisdiction


It is hereby specifically consented, in terms of section 45 of the Magistrates' Court Act (No.32 of 1944 as amended) to the Jurisdiction of the Magistrates' Court having Jurisdiction over both parties for the determination of any action or proceeding otherwise beyond the Jurisdiction of the said court which may be brought by the Cat Hotel.

10.  Veterinarian


A statement of account by the Cat Hotel or her/its agent/representative as to the existence and the amount of indebtedness of the client to the Cat Hotel at any time, as to the fact that such amount is due and payable, the amount and any other fact relating to the indebtedness of the client to the Cat Hotel shall be conclusive proof of the contents and the correctness thereof and of the amount of the clients indebtedness for the purpose of provisional sentence or summary judgement or any other proceedings against the client in any competent court and shall be valid as a liquid document for those purposes.

11.  General

11.1

​​​No indulgence which the Cat Hotel may grant the client shall constitute a waiver or novation of any of the past or future rights of the Cat Hotel who shall not be precluded from exercising any rights against the client which may have arisen in the past or which might arise in the future.

11.2

This agreement constitutes the entire agreement between the parties and no representation by any person, or variation or consensual cancellation of or amendment to any of the terms and conditions hereof shall be valid or binding on the Cat Hotel unless reduced to writing and signed by an authorised representative of the Cat Hotel.


Copyright 2009 - 2018 by The Cat Hotel

Terms and Conditions | Disclaimer

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